WARRANTY DEPARTMENT
The Warranty Department processes all warranty claims on equipment serviced by TSI. All claims are reviewed for accuracy, proper job coding, and warranty validation. Each claim is processed and finalized on a timely basis. All International Dealer claims are reviewed and processed as they are received. The Warranty Department also interacts very closely with the individual product managers to share data and insights to possible upcoming problems. Component failure reporting is reviewed on a monthly basis, to determine possible warranty trends, component reliability, and to model current ISO9001 compliance.

Equipment History and Tracking
TSI maintains an extensive history of equipment sold, parts sold and parts usage by machine serial
number.