TSI believes that customer satisfaction can only be achieved when competent, well-trained technicians provide service. To maintain this goal, TSI provides training for all of its technicians on a continual basis.

Factory Product Line Training - TSI utilized professional instructors and experienced technicians to train mechanics on specific product lines. Training can include on site hands-on activities and in-depth classroom materials. The topics are developed and taught on a comprehensive basis, providing specific training to select groups. Testing and class participation are used to evaluate the progress of each student.

Annual Update Training - Each year TSI provides week long training sessions to all technicians for updating on new products, new systems, the latest troubleshooting and testing techniques plus a review of fundamental systems and testing. Students have an opportunity during these session to ask questions and exchange real-life solutions that they have experienced throughout the year.

Service Bulletins - Service bulletins are sent to all technicians. These bulletins provide the technicians with the latest updates and procedures for all equipment and systems changes.

Technical Support - TSI’s Technical Services Department is staffed by experts in each of the equipment categories. These experts are available to the technicians whenever a servicing question arises.